| 周泽甫 王晖 李辉 龚敏勇 陈锐.无缝隙对接服务工程中医疗服务管理理念的探究[J].,2014,14(33):6579-6581 |
| 无缝隙对接服务工程中医疗服务管理理念的探究 |
| Research on Seamless Docking Service Engineering of Medical ServiceManagement |
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| DOI： |
| 中文关键词: 无缝隙对接工程 医疗创新 管理理念 |
| 英文关键词: Seamless docking engineering Medical innovation Management concept |
| 基金项目: |
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| 中文摘要: |
| 目的：探究创新医疗卫生服务管理理念的开展、实施无缝隙对接服务工程的成果以及具体方法。方法：对本院2013 年1 月
-2013 年12 月期间的门诊量、出住院病人数、人均住院天数、患者满意度等资料进行回顾性的分析，对采用无缝隙对接服务工程
的前、后的成果进行对比研究。结果：2013 年1 月-2013 年12 月期间本院门诊量、出院人数较去年同期分别增长了9.19%和
14.0%；患者平均住院12.1 d，同比减少了0.7 d；患者满意度达到了98.7%，接到投诉312 次，同比减少了200 余次。结论：无缝对接
工程的实施，改造并创新了医疗服务管理的理念，对于提高患者满意度，实现了社会、经济效益的双收具有积极意义。 |
| 英文摘要: |
| Objective:To explore the innovation of medical health service management to carry out the concept, the
implementation of the outcome of seamless docking services engineering and specific methods.Methods:The data of outpatients,
in-patient discharges, average hospitalization days, patients' satisfaction were retrospectively analyzed in our hospital from January 2013
to December 2013, the achievement of seamless docking engineering and before implementation were compared.Results:From January
2013 to December 2013, the number of outpatients and discharged patients increased by 9.19% and 14.0% respectively when compared
with those of the same period of last year; the average hospitalization was 12.1d, reducing by 0.7d compared to the same period; patients'
satisfaction reached 98.7% , and there received 312 complaints, which were 200 times fewer than last year.Conclusion:The
implementation of seamless docking services engineering brings reform and innovation to the medical service management.There is
positive significance to improve the satisfaction of patient and to achieve both social and economic benefits. |
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