| 朱小妹.通过患者满意度调查评价护理质量[J].,2011,11(20):3930-3931 |
| 通过患者满意度调查评价护理质量 |
| Assessment of Care Quality by Patients' Satisfaction Survey |
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| DOI： |
| 中文关键词: 满意度调查 护理质量 护理措施 |
| 英文关键词: Satisfaction survey Quality of care Care measures |
| 基金项目: |
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| 中文摘要: |
| 目的：通过患者满意度调查，进一步了解我院护理工作中的成效及存在问题，评价护理工作的质量，探索医院管理中护理科
学管理方法。方法：①住院病人：采用问卷调查法；②出院病人：采用电话或上门随访方法；两种方法共对568 例进行满意度调查，
针对病人反馈的问题进行原因分析，提出改进措施并落实。结果：在疾病宣教及护理质量方面存在问题。结论：以医院管理年及创
建优质护理服务为契机，以病人为中心，以质量为核心，逐步完善各项护理规章制度，加强护理安全管理，强化" 三基三严" 的训
练，努力改善护理管理，提高护理服务质量。 |
| 英文摘要: |
| Objective: To understand the effectiveness and problems in the nursing work of our hospital, evaluate the quality of
care,and to explore the care and scientific management in the hospital management. Methods: The inpatients were used questionnaires;
the discharged patients , telephone and follow-up.The 568 patients were conducted satisfaction survey. According to the problems in the
patients' feedback, the measures for improvement were proposed and implemented. Results: There were some problems in the disease
promotion and education and the quality of care. Conclusion: Rules and regulations of the nursing and care quality were gradually improved;
care and safety management and "Three basic and three strict" training |
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